RETURNS & REFUNDS
Returns & Refunds Policy
A premium trading card store experience, built on fairness, transparency, and protection for both collector and business.
1. Overview
At Lincs Lootcave, we aim to provide a premium and trusted trading card experience.
If you are not fully satisfied with your order, your rights are protected under:
- Consumer Contracts Regulations 2013
- Consumer Rights Act 2015
Nothing in this policy affects your statutory rights.
2. 14-Day Cancellation Right
You may cancel your order within 14 days of receiving your goods, without giving any reason.
To begin a return, contact us within this period:
Once approved, items must be returned within 14 days of cancellation confirmation.
3. Return Condition Standard
To maintain fairness and product integrity, returned items must meet the following conditions:
- Returned in the same condition as received
- Not damaged, altered, or tampered with
- Only handled to the extent necessary to inspect the item
- Original packaging included where reasonably possible
Where items show handling beyond what is necessary to assess them, we may apply a deduction to reflect reduced value, in line with UK consumer law.
4. Trading Card Products
✦ Single Cards
Single cards may be returned within the cancellation period provided they:
- Match the condition supplied at dispatch
- Have not been altered, swapped, or damaged after delivery
- Align with listing condition imagery where applicable
All items are professionally checked and documented before dispatch.
✦ Sealed Products
Sealed products (including booster packs, booster boxes, tins, and sealed collections) must remain unopened and in original sealed condition to qualify for a full refund under cancellation rights.
If a sealed item is opened after delivery, any refund may be adjusted to reflect any reduction in value caused by handling beyond what is necessary to inspect the item.
This protects the integrity and collectible value of sealed trading card products.
5. Faulty, Damaged, or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
- Or not as described
please contact us immediately:
Under the Consumer Rights Act 2015, you may be entitled to a full refund if you reject faulty goods within 30 days of receipt.
We may request supporting evidence such as photographs to help resolve your case quickly.
Where a fault is confirmed, we will offer one of the following resolutions:
- Replacement (subject to availability)
- Repair (where applicable)
- Refund
6. Collectibles Condition Disclaimer
Trading cards are mass-produced collectible items and may naturally include minor imperfections such as:
- Centring variations
- Minor edge whitening
- Print lines
- Surface marks from manufacturing
These are not considered faults unless they significantly impact the item beyond normal production standards.
Raw (ungraded) cards are not guaranteed to achieve any grading outcome.
7. Return Shipping
Unless your item is faulty, incorrect, or damaged:
- Return shipping costs are the responsibility of the customer
- We strongly recommend tracked delivery
- We cannot accept responsibility for items lost in transit
8. Inspection & Value Adjustment
All returned items are carefully inspected upon receipt.
If an item is found to be:
- Used beyond reasonable inspection
- Damaged after delivery
- Not in original condition
- Opened where sealed condition was required
- Swapped or tampered with in any way
we reserve the right to adjust the refund to reflect any reduction in value, in accordance with UK consumer law.
Refunds are assessed based on current resale value impact, not original purchase price alone.
9. Fair Use & Protection Against Abuse
To maintain a fair and sustainable service for all customers, this policy is intended for genuine retail use only.
We reserve the right to review, limit, or decline returns where we reasonably believe there is:
- Excessive or repeated return activity
- Evidence of misuse of the returns system
- Suspected resale-based return abuse
- Fraudulent activity or item substitution
This ensures a fair experience for all collectors and protects the integrity of our store.
10. Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds are issued to your original payment method
- Processing typically takes 5–10 business days
- Timeframes may vary depending on your payment provider
11. Late or Missing Refunds
If your refund has not arrived:
- Re-check your bank account
- Contact your payment provider
- Contact your bank
If you still require assistance:
12. Exchanges
Due to the limited and collectible nature of trading card products, exchanges are not generally offered.
If your item is faulty or incorrect, we will always provide an appropriate resolution.
13. Statutory Rights
Nothing in this policy limits or affects your statutory rights under UK law.